Ivanti Cloud Status - Incident History

Upgrading the Front-end Application Load Balancers used by the ISM Cloud customers hosted in IRW PRD

THIS IS A SCHEDULED EVENT Oct 28, 21:00 UTC  -  Oct 29, 01:00 UTC

Sep 13, 10:38 UTC
Scheduled - Ivanti will be upgrading the Front-end Application Load Balancers used by the Ivanti Service Manager Cloud customers hosted in IRW PRD. The upgrade of the Load Balancer will take place on 28th October, 2022. All changes will be done after business hours.

Impact
This is a ZERO downtime maintenance, and all tenants will be available and accessible. However, users might experience a brief lag or connectivity issue if attempting to connect during the Load Balancer update.

During this upgrade, the front-end Load Balancer IP addresses will change. While not recommended, if customers have whitelisted the Ivanti Front-end Load Balancer IP addresses, then they need to work with their internal Network team to update the Firewall rules.

Maintenance Window
These times reflect the maintenance schedule:

Start Date/Time: October 28, 2022 21:00 UTC
End Date/Time: October 29, 2022 01:00 UTC


Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about the planned upgrade to the Database Server to the latest version, please contact Ivanti Global Support

PLEASE NOTE
The Front-end Load Balancer upgrade is not happening during the standard maintenance window for this landscape. We are performing these as rolling upgrades to minimize impact to our customers and while this is a ZERO downtime upgrade customers might experience brief latency or connectivity issue if attempting to connect during the maintenance window. While not recommended, if customers have whitelisted the Ivanti Front-end Load Balancer IP addresses for their outbound traffic, they’ll need to work with their internal Network team to update their Firewall rules.

Upgrading the Front-end Application Load Balancers used by the ISM Cloud customers hosted in IRW STG

THIS IS A SCHEDULED EVENT Oct 25, 02:00 - 06:00 UTC

Sep 13, 08:16 UTC
Scheduled - Ivanti will be upgrading the Front-end Application Load Balancers used by the Ivanti Service Manager Cloud customers hosted in IRW STG. The upgrade of the Load Balancer will take place on 25th October, 2022. All changes will be done after business hours.

Impact
This is a ZERO downtime maintenance, and all tenants will be available and accessible. However, users might experience a brief lag or connectivity issue if attempting to connect during the Load Balancer update.

During this upgrade, the front-end Load Balancer IP addresses will change. While not recommended, if customers have whitelisted the Ivanti Front-end Load Balancer IP addresses, then they need to work with their internal Network team to update the Firewall rules.

Maintenance Window
These times reflect the maintenance schedule:

Start Date/Time: October 25, 2022 02:00 UTC
End Date/Time: October 25, 2022 06:00 UTC


Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about the planned upgrade to the Database Server to the latest version, please contact Ivanti Global Support

PLEASE NOTE
The Front-end Load Balancer upgrade is not happening during the standard maintenance window for this landscape. We are performing these as rolling upgrades to minimize impact to our customers and while this is a ZERO downtime upgrade customers might experience brief latency or connectivity issue if attempting to connect during the maintenance window. While not recommended, if customers have whitelisted the Ivanti Front-end Load Balancer IP addresses for their outbound traffic, they’ll need to work with their internal Network team to update their Firewall rules.

Service Manager 2022.3 Upgrade - IRW PRD

THIS IS A SCHEDULED EVENT Oct 14, 21:00 UTC  -  Oct 15, 01:00 UTC

Sep 1, 10:01 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: October 14, 2022 21:00 UTC
End Date/Time: October 15, 2022 01:00 UTC

Product/Release Documentation
Release Notes will be published later.

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

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