THIS IS A SCHEDULED EVENT Feb 16, 04:00 - 08:00 UTC
Dec 8, 13:20 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Neurons for ITSM tenant hosted in TTZ PRD.
Impact
During the maintenance window, all tenants will be offline and unavailable.
Maintenance Window
Start Date/Time: February 16, 2025 04:00 UTC
End Date/Time: February 16, 2025 08:00 UTC
Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.4 Release Notes
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
THIS IS A SCHEDULED EVENT Feb 8, 04:00 - 07:00 UTC
Jan 17, 10:49 UTC
Scheduled - Dear valued customer,
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On February 9th, 2025, the SSL certificate for "Saasit.com" Domain will expire. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.
If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.
Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-saasit-com-and-saasiteu-com-SSO-users?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-saasit-com-2026.zip)
PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all PRD tenants with Domain “Saasit.com” at approximately 04:00 AM UTC February 8th, 2025, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact
THIS IS A SCHEDULED EVENT Feb 4, 04:30 - 08:30 UTC
Dec 8, 13:08 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Neurons for ITSM tenant hosted in TTZ STG.
Impact
During the maintenance window, all tenants will be offline and unavailable.
Maintenance Window
Start Date/Time: February 04, 2025 04:30 UTC
End Date/Time: February 04, 2025 08:30 UTC
Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.4 Release Notes
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
THIS IS A SCHEDULED EVENT Jan 30, 04:00 - 07:00 UTC
Jan 17, 10:46 UTC
Scheduled - Dear valued customer,
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On February 9th, 2025 the SSL certificate for "Saasit.com" Domain will expire. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.
If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.
Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-saasit-com-and-saasiteu-com-SSO-users?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-saasit-com-2026.zip)
PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all STG/UAT tenants with Domain “Saasit.com” at approximately 04:00 AM UTC January 30th, 2025, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact